To enable your Eastern Bank (EBL) card and Personal Identification Number (PIN) via the Smart IVR system, you can dial 16230 and follow the audio instructions. The system will walk you through creating a new PIN and enabling your card for transactions.
Here’s a more detailed step-by-step:
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Dial 16230: Call the EBL Smart IVR number using your registered mobile device.
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Access Card Options: Follow the audio directions to reach the card-related service menu.
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Select PIN Setup: Choose the option to activate or set your card PIN.
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Provide Card Information: You'll need to input your card number along with details such as the expiry date.
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Create New PIN: Set a new 4-digit PIN for your card and confirm the selection.
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Input OTP: You might be required to enter a One-Time Password (OTP) sent to your registered phone number for authentication.
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Activation Successful: Once verification is complete, your EBL card and PIN will be successfully activated.
Using the Smart IVR, EBL offers a simple and secure method for customers to activate their cards and configure their PINs.